At Srujan, we take great care in ensuring that you receive the highest quality, cold-pressed oils made using traditional Lakdi Ghana methods. As our products are natural, perishable, and consumable, we follow a strict return and refund policy to maintain hygiene and product integrity.

1. Returns

We do not accept returns of products once delivered, unless:

• The product is damaged, leaked, or defective upon arrival

• You receive an incorrect item different from what was ordered

To be eligible for a return or replacement:

• Report the issue within 48 hours of delivery

• Provide clear photographs of the product, packaging, and invoice

• Ensure the product is unopened and unused

2. Refunds

Refunds are issued only under the following conditions:

• If the delivered product is damaged or incorrect, and a replacement is not possible

• If your order is canceled before dispatch

Approved refunds will be processed to the original method of payment within 7–10 business days.

3. Cancellations

• Orders can only be canceled before dispatch.

• Once the product is shipped, cancellations are not allowed.

To cancel an order, please contact our support team as soon as possible with your order number.

4. Contact for Returns & Refunds

If you face any issues, please contact us at:

📧 info@srujanenterprise.com
📞 +91 93263 05103 | +91 93263 05388

Provide your order number, photos (if applicable), and a brief explanation of the issue.